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Difficult Conversations (for Managers) in the Workplace

Description

This course will help you gain the skills and confidence you need to discuss workplace issues when they arise. It includes:

  • information about how to have a difficult conversation
  • tips to help you prepare, manage your emotions and reach a positive outcome
  • interactive scenarios to help you practise your conversation skills
  • downloadable resources and links to further information

Disclaimer: The AMA is authorised to distribute this course via doctorportal Learning under the Fair Work Ombudsman copyright and licence terms of use

Learning Outcomes

On completion of this course, you should be able to:

  • handle difficult conversations with your employees including discussing workplace issues, addressing poor behaviour and delivering bad news

Fair Work Ombudsman
N/A
Online Learning
0h : 22m
MBA: 0h : 30m
RACGP: 1 pt
ACRRM - Fellow: 0.5 pts
ACRRM - Non Fellow: 0.5 pts
Administration and health services

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