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Complex Communication in Health Care


Complex Communication in Healthcare, a PMC Masterclass, is suitable for all health staff including students, clinicians, nurses, allied health and administration.
Under the guidance of our expert facilitator, Prof. Stewart Dunn, and professional actors this hands-on, experiential learning opportunity will not only increase your knowledge and skill, but your understanding and interpretation of human behaviour and the value of good communication within the health system.

We specialise in creating teaching workshops that allow participants to have individualised learning experiences. We explore the structure of and skills involved in communication, and the outcomes of health based interactions. Our immersive interactive role plays look at complex communication problems health professionals face in day to day practice.

Topics covered in the Complex Communication in Healthcare Masterclass include:

  • Breaking Bad News
  • Open Disclosure
  • End of Life and Not for Resuscitation (NFR) conversations
  • Dealing with Conflict in the Workplace
  • Feedback and Supervision
PMC is a joint venture supported by Northern Sydney Local Health District, University of Sydney Medical School and Friends of the Mater.

Session 1: 8.00am to 12.00noon
Session 2: 1.00pm to 5.00pm

In order to explore all planned workshop topics, you’ll need to attend the full day (2 sessions). You can however choose to attend only one session on the day. Catering provided.

Tuesday 6 November 2018

Kolling Building
Royal North Shore Hospital
Cnr Reserve Rd & Westbourne St
St Leonards NSW 2065

You are welcome to register and pay by credit card (MasterCard or Visa). Alternatively, request an invoice by emailing Note:
  • Registration is limited to 40 participants in each session.
  • Registrations close 24 hours prior to each course.
Refund and Cancellation Policy

Cancellations seven (7) or more days prior to a workshop receive a 90% refund of the registration fee (ie. less 10% administrative fee). There will be no refunds after this time.

Getting There

Public Transport - St Leonards train station is on the T1 North Shore & Northern Line and is a 10 minute walk from Royal North Shore Hospital.

There are regular buses running between the upper and lower North Shore, Epping, Ryde and Sydney CBD, which stop on the Pacific Highway outside Royal North Shore Hospital. It takes about 5 minutes to walk from the Highway to the hospital.

More information about planning your trip by public transport is available here


Visitor parking is available in the multi-storey car park, which is owned and operated by Wilson Parking. Parking fees are displayed at all entrances to the car park. See Map and Parking Rates for more information.

Off-street parking in the area is typically limited to two hours and is often metered.

RACGP: 40 Category 1 QI&CPD points
ACRRM: PDP points are being applied for

  1. POINTS AND A CERTIFICATE WILL APPEAR WITHIN 30 DAYS, provided all criteria has been completed to the satisfaction of the accredited provider.
Please note: Once you click 'Register now' you will be leaving the AMA’s website and entering a third-party education provider’s website.

If you choose to register for this learning, you:
  • will need to provide some of your personal information directly to the third-party education provider
  • agree that the AMA can share some of your personal information with the third-party education provider.
For further details of the information that AMA shares with third-party education providers, please click the 'Privacy Policy' button at the bottom of this page.

If you have any queries about the information that the AMA shares with third-party education providers, please click 'Contact Us' to submit your enquiry.

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Learning Outcomes

  1. Increase insight into the challenges of Breaking Bad News (BBN), Open Disclosure (OD) after an adverse event, End of Life (EoL) discussions, and Dealing with Conflict.
  2. Increase confidence in managing the task of Breaking Bad News (BBN), Open Disclosure (OD) after an adverse event, End of Life (EoL) discussions, and Dealing with Conflict.
  3. Increase capacity to support patients through the emotional distress of Breaking Bad News (BBN), Open Disclosure (OD) after an adverse event, End of Life (EoL) discussions, and Dealing with Conflict.
  4. Increase patient satisfaction and reduce potential for patient complaint and litigation.

Pam McLean Centre
6h : 0m
MBA: 6h : 0m
RACGP: 40 pts
ACRRM - Fellow: 30 pts
ACRRM - Non Fellow: 30 pts
$650.00 inc. of GST
$700.00 inc. of GST
$180.00 inc. of GST
$330.00 inc. of GST
$360.00 inc. of GST
$350.00 inc. of GST
$650.00 inc. of GST
$330.00 inc. of GST

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